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Steadypower.com
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Returns Policy

For those rare occasions when a return is necessary, please follow these simple guidelines:

Approval

Please use our toll free number (1-888-331-5344) to talk to a customer service representative to request approval. No returns will be accepted without prior approval. Upon approval, you will receive a Return Authorization Number and instructions for shipping. Approval must be requested within 30 days of delivery.

Product Condition

Product must be returned with its original invoice, with all parts and manuals, in its original box, in un-used condition. Product that has had gas or oil added cannot be returned due to federal shipping regulations.

Special Orders

We are unable to take returns on special orders, since we do not regularly stock these items.

Credit

For approved returns, Steadypower.com will issue a refund within 10 days of receiving the returned item. Credit will be issued in the same manner as the original payment. Returns are subject to a 25% restocking charge. Shipping charges will not be refunded. Orders that were sent using free shipping will have our shipping cost deducted from the refund. If the return is the result of an error on our part, the restocking charge will not apply and shipping costs will be refunded.

Order Cancellation

Once an order has been shipped, it cannot be cancelled. To return the item, please follow the return guidelines above.

Damaged Product

The customer should inspect products before signing to accept them from the carrier. If a product arrives damaged, please refuse shipment and contact us immediately. If you discover after delivery that a product has been damaged in shipping, you will need to file a freight claim with the carrier.

Defective Product

If a product is not working properly, please use our toll free number (1-888-331-5344) to speak to a customer service representative. We may be able to work through the issue on the phone. You might also call the manufacturer’s customer service department for further assistance. Have your model and serial number ready for fastest service.

Due to federal shipping regulations, we are unable to accept the return of products that have had gas or oil added. Most products are covered by the manufacturer’s warranty and can be fixed at no cost to you. Call the manufacturer’s customer service department for instructions.